UI/UX AUDIT ON EXISTING COMPACT AND MATCHING SYSTEM

COMPACT - DASHBOARD

SEARCHING FOR A PARTNER

  • There is an only a single search bar on the search page, so users can hardly look for potential partner if they are new to Dream Impact. Users all depend on the admin staff when it comes to partner matching.
  • The user can only rely on admin staff to match with other member after they find interest in someone’s profile.
  • There is only limited information enclosed to users. The result is only text which is not attractive and the users can’t understand what the organization is about from the limited information given.
  • Members can’t connect and communicate with other member directly.

MEMBER’S PROFILE

  • The profile pages is located under the setting, which is difficult to find. So the user is not encouraged to update their profile. It also makes the matching process harder with little information provided.
  • Not clear to show where to click in to look the partner info, as there is no cursor for clickable item. Unsure what the different between Resident and Non-resident partners

AIRTABLE (EXISTING INTERNAL SEARCH PLATFORM)

Airtable is not disclosed to members, it's only for internal use. When the staff receives a matching request from member. The staff will suggest the potential match to the member by looking up in Airtable. The admin staffs are also responsible to create and update member’s profile on Airtable.

  • Filters options are confusing.
solution research